Return and Refund Policy
Effective Date: 10-11-2025
At Curento Health, we prioritize your satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind.
- Returns are accepted for products that are unopened, unused, and in their original packaging.
- Requests for returns must be made within 7 days of receiving the product.
- Perishable items, free samples, and promotional items are not eligible for return.
Contact our customer support team at [email protected] within 7 days of delivery.
Provide your order number, reason for the return, and proof of purchase (invoice or order confirmation).
Once your request is reviewed and approved, we will share the return address and instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect. Ensure the product is securely packaged to prevent damage during transit.
- Refunds are issued only after the returned product is received and inspected.
- If approved, refunds will be processed within 7–10 business days through the original payment method.
- Shipping charges and COD fees (if applicable) are non-refundable.
Damaged or Defective Products
- If you receive a damaged, defective, or incorrect product, notify us immediately at [email protected]
- Please provide photos of the product and packaging to expedite the resolution.
- We will offer a replacement or a full refund, including return shipping costs.
The following items are not eligible for return:
- Opened or used products.
- Products without original packaging or missing labels.
- Items marked as non-returnable during purchase.
Orders can be canceled before they are dispatched by contacting us at [email protected].
Refunds for canceled orders will be processed within 5–7 business days.
If you have any questions or concerns about our return policy, please reach out to us:
